# Frequently Asked Questions (FAQ's)

Not finding what you are looking for?  You can chat with other BCard holders or open a ticket for support on our [Discord Channel. ](https://discord.gg/AAcxa8NUsx)

If you would like to provide feedback on your user experience, you may use our BCard feedback form [here](https://tally.so/r/mZ6rBV)

* Does a credit check happen when I order BCard?

  * No, ordering a BCard does not involve a credit check.

* How do I activate my BCard?

  * There's no need to active your BCard, it is automatically activated on creation.

* What is my BCard PIN# and how do I change it?

  * Your default PIN# is 0 + the CVV code from the back of the card. This PIN must be changed before you can use it. Please call card services at 1-800-416-6373 to use their automated system to change your PIN#

* Where can I use my BCard?

  * BCard is accepted anywhere you see the MasterCard logo

* Does BCard support international transactions?

  * Yes, BCard supports international transactions (exchange fees may apply).

* Can I add my BCard to my Apple or Google wallet?

  * Yes! You may link your BCard to both [Apple and Google wallets](/how-to-guides/how-to-add-your-bcard-to-apple-pay-google-wallet.md)

* Can I add my BCard to other payment services?
  * Generally you may add your BCard to payment services that are for purchasing goods such as Amazon and PayPal. Payment services that allow peer to peer money transfers or cash out options, such as Venmo and Cash App are not currently supported.

* Can I use my BCard at an ATM to obtain cash?

  * No, BCard can not currently be utilized to obtain cash from any ATM networks.

* Is there a way to export my transaction history?

  * Not currently, but this feature request is on our roadmap.

* How does BCard secure my personal information?

  * You can read our article on this topic to learn more: [How BCard Safeguards Your Personal Info](/informational-articles/how-bcard-safeguards-your-personal-info.md)

* How do I close my BCard account?
  * Please see [this support article](/how-to-guides/how-to-close-your-account.md)


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